01
Investigate
£199
The callout includes two prepaid hours to begin specialist fault finding and establish what the system is doing.
Breakdown & repairs
Heat pump stopped working?
Specialist fault finding and repair, with clear starting prices and your approval before extra work proceeds.
A calm, methodical route forward
Investigate first. Repair with agreement.
A breakdown visit is separated into clear stages so you know what is included and when another decision is needed.
02
Explain & agree
No surprises
You are updated on progress. Additional equipment, time, parts or a return visit are agreed before being booked.
03
Repair
From £125
Repair labour is £125 for the first hour and £80 for subsequent hours. Materials are charged at cost plus 20%.
Help us prepare
A few details make the first conversation more useful.
You do not need to diagnose the fault yourself. Send whatever you can see and we will ask for anything else that may help.
- Your postcode
- The heat-pump make or model
- Any fault code shown on the controller
- Whether heating, hot water or both are affected
- When the problem started
Before we visit
Breakdown questions.
What is included in the £199 breakdown callout?
The first visit and two prepaid hours of fault investigation are included. The aim is to identify the cause and establish the next practical step.
Will you carry out extra work automatically?
No. Additional time, parts, equipment or return visits are explained and agreed with you before they are booked.
What information should I send?
Your postcode, heat-pump make or model, any displayed fault code and a brief description are the best starting point. Photographs may be requested afterward.
Can another fault appear after the first repair?
Occasionally one fault can mask another. Repairs address the fault identified during investigation, and any newly visible defect will be explained before more work proceeds.
Report a breakdown
Tell us what is happening.
The secure form asks which services are affected, the symptoms, fault code, when the problem started, heat-pump make or model, property details and how to contact you. If the phone is not answered, leave a message with your number and postcode.
Or email hello@drhp.co.uk
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Photos
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